Support
Proliphix is committed to customer satisfaction. The Proliphix Technical Support Center is staffed with experts to assist with installations and product issues and to answer any questions you may have. Phone support is available Monday-Friday between 9:00AM and 5:00PM Eastern.
Product Documentation and Software
Uniphy Network Thermostats
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Remote Management Solutions
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Product Accessories
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Technical Support
The Proliphix Technical Support Center offers technical assistance via email or phone.
To reach Proliphix Technical Support:
Telephone: 1-978-692-3375 option 4
Phone Support Hours: 9:00AM – 5:00PM Eastern
Email: support@proliphix.com
User Community
Proliphix does not have an official user forums area, but there is a Yahoo Groups section where users post questions and share their experiences. This area is not officially moderated by Proliphix. Customers requiring direct support from Proliphix should use the contact information on this page.
API Requests
You must complete a brief request form and provide a brief description of how you intend to use the API. Proliphix will review all requests and provide the API to individuals and businesses intending to use the API in accordance to the Proliphix EULA. Use the link below to request the API currently available for our NT10e, NT20e, NT120e/h, NT130e/h, NT150e/h, NT160e/h, TM220e/h and TM250e/h Network Thermostats. We strive to make an API available for all of our Network Thermostats; however at this time an API is not available for the IMT350c/w and IMT550c/w. The IMT350/550 API will be available in the near future. Request API
Product Return Procedure
If you need assistance with a repair or replacement product please contact our Technical Support Center at the number above. For warranty information, please refer to your product Configuration Guide.
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